GRABZI Policies

All prices displayed on jurabzi.mediann.dev are stated in United Arab Emirates Dirhams (AED) unless expressly stated otherwise. Any taxes or other mandatory charges applicable to an order will be displayed to the customer before payment is completed, where applicable.

Online payments are securely processed through Geidea and its relevant payment-processing partners. GRABZI does not directly store customers’ complete payment-card numbers, CVV codes or other complete card credentials.

A customer’s order is considered submitted after successful payment and order confirmation. If a payment is declined or cannot be completed, the order will not be processed unless payment is successfully completed through an available payment method.

• Visa
• Mastercard
• Apple Pay
• Google Pay
• Other payment methods made available through our payment provider

GRABZI beverages are freshly prepared to order and are perishable food products. Preparation may begin immediately after an order has been successfully placed and paid for. For this reason, orders cannot normally be cancelled by the customer after successful payment and confirmation of the order.

This restriction does not affect rights available under applicable UAE law where a product is defective, damaged, incorrect or materially different from the product ordered. If an order was submitted incorrectly, contact GRABZI immediately. Where preparation has not yet commenced, GRABZI may, at its discretion, assist with amending or cancelling the order where operationally possible.

Because GRABZI products are made-to-order and perishable, refunds are not provided solely because a customer changes their mind after an order has been prepared.

If, at the time of pickup, a drink is different from the item ordered, contains an incorrect customization, has been damaged, has a material preparation error or has another genuine quality issue, notify a GRABZI team member immediately. Where reasonably possible, GRABZI will first offer to remake or replace the affected drink at no additional charge. If that cannot reasonably resolve the problem, GRABZI may provide a full or partial refund depending on the circumstances. Nothing in this Policy limits mandatory consumer rights under UAE law.

Approved refunds will be initiated as soon as reasonably possible and normally returned to the original payment method. The time for funds to appear depends on the payment provider, card issuer and/or bank; refunds typically take several business days, although actual processing times may vary.

GRABZI currently operates on a pickup-only basis for orders placed through jurabzi.mediann.dev. Delivery is not currently provided unless expressly introduced and displayed on the website in the future.

Orders are usually prepared within approximately 3–5 minutes after successful confirmation. During high demand, particularly during evening hours, estimated preparation time may increase to approximately 7–10 minutes. These are estimates and not guaranteed completion times.

Customers are responsible for collecting freshly prepared beverages promptly to maintain product quality, temperature and freshness. Where an optional vehicle plate number is provided, GRABZI may use it to identify the customer or vehicle and facilitate faster order handover.

• Muwaileh Commercial, Sharjah, United Arab Emirates

All products are subject to ingredient availability. Because GRABZI works with fresh fruits, vegetables and other perishable ingredients, availability may vary. GRABZI may temporarily remove, substitute or discontinue an ingredient or product where reasonably necessary.

Where a material substitution affects an already-paid order, the customer will be offered an appropriate alternative, remake or refund. Customers are responsible for reviewing their selected product, size, ingredients, customization and add-ons before completing payment.

GRABZI products may contain or come into contact with ingredients that can cause allergic reactions or food sensitivities. Products are prepared within a shared food preparation environment. Although reasonable hygiene and food-handling practices are followed, GRABZI cannot guarantee the complete absence of cross-contact between ingredients or allergens.

Customers with allergies, intolerances, dietary restrictions or specific ingredient concerns are responsible for reviewing the ingredients of their order and notifying GRABZI staff before consuming the product. If you have a severe allergy, please speak to our staff before ordering or consuming any product.

• Coffee
• Milk and dairy products
• Nuts and nut products
• Syrups and sweeteners
• Other ingredients offered with the beverage

GRABZI product names and descriptions communicate the flavour, ingredients and style of each beverage and are provided for general product information.

GRABZI beverages are food and drink products, not medicines, and are not intended to diagnose, treat, cure or prevent any disease or medical condition. If you have a medical or dietary concern, consult a qualified professional before consuming a product.

When customers use jurabzi.mediann.dev or place an order, GRABZI may collect a required mobile phone number and optional customer name and vehicle plate number. We may also maintain information relating to products ordered, customizations and add-ons, transaction amount and status, order date and time, refund or complaint history, and communications with GRABZI.

We process this information to fulfil orders, identify customers and vehicles for collection, provide support, resolve order issues and refunds, maintain transaction and accounting records, prevent fraud, improve our service, comply with legal requirements and protect legal rights. We do not sell customers’ personal information and do not currently use order telephone numbers for unsolicited marketing campaigns.

Payments are processed using Geidea and may involve banks, card schemes, digital-wallet providers and other parties required to complete a transaction. GRABZI does not directly store complete card numbers or security codes. jurabzi.mediann.dev may use technical cookies, tags and similar technologies necessary for functionality, security and performance. Where required, non-essential technologies will be used subject to the appropriate consent mechanism.

GRABZI may share information only where reasonably necessary with payment processors and financial institutions, hosting and technology providers, professional service providers, authorities where legally required, and service providers necessary to operate the website or process an order. We take reasonable administrative, technical and operational measures to protect information, although no online system can be completely secure.

Personal and transaction information is retained only for as long as reasonably necessary for order administration, support, accounting, fraud prevention, dispute resolution and legal obligations. Subject to applicable UAE law, customers may request information, correction, deletion or other available privacy rights by contacting GRABZI. We may request reasonable information to verify identity.

• Email: grabzi150@gmail.com
• Phone: +971 55 667 6679

GRABZI may update these Policies when necessary to reflect changes to operations, website, payment methods, products or applicable requirements. The updated version will be published on jurabzi.mediann.dev together with its latest revision date.